Customer Support Specialist

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Position details

Seniority: Middle
Work format: Office
Location: Cyprus

Responsibilities

  • Welcome and navigate all visitors (students, parents, guests) - make everyone feel informed and valued
  • Handle everyday administrative questions (stationery, lost items, schedule inquiries, locating staff) without escalating to management
  • Provide emotional support - listen, reassure, and de-escalate stressful situations with empathy
  • Communicate with parents about school life, summer camps, and language programmes
  • Collect verbal feedback and share insights with the team to improve client experience

Requirements

  • Fluent Russian (native or C1) and fluent English (Upper-Intermediate or higher)
  • Higher education (Psychology, Pedagogy, Service Management, Linguistics — preferred)
  • At least 2 years in a people-facing role (reception, administration, hospitality, client service)
  • Basic IT skills (Google Docs, MS Office, email, messengers)
  • Experience in a school or educational environment, as well as understanding of child psychology or age-specific communication would be an advantage
  • Knowledge of Greek - advantage but not mandatory

Working Conditions

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